Multi-channel complain
customer can complain through telephone, fax and e-mail for service department to handle it. (Any complaint will not accept if it is expired more than 1 year.)


Fast handling
Employees from the customer service department will arrive at the site within 24 hours after receiving complain from customers, and reply within one month.


Transparent process
Customers can check the cases through 400 hotline.


Explicit result
After the case is handled, we will inform customers of results by letter.


Factory complaint and case check hotline:  4008810998

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